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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q78-Q83):

NEW QUESTION # 78
Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

Answer: B

Explanation:
The Resolve Conversation node uses the Webex CC Task integration to create or resolve the digital interaction task with Webex Contact Center. A 401 Unauthorized response with invalid credentials indicates that the integration authorization in Webex Connect is missing, expired, or using invalid credentials, so it must be reauthorized with valid credentials.


NEW QUESTION # 79
Quantum Innovations wants to automate the handling of these customer queries: product warranty details current promotions delivery timelines nearest store based on a postal code The solution must provide accurate responses quickly and consistently .
Which solution meets the customer requirements?

Answer: D

Explanation:
The customer wants fast, accurate, consistent responses across multiple knowledge-driven topics: warranty details, promotions, delivery timelines, and nearest-store lookup by postal code. A traditional IVR menu can route callers through static options, but it does not answer varied natural-language questions well. A live agent can answer them, but that does not meet the automation and consistency requirement. A scripted AI agent follows defined paths and is useful when the conversation is highly controlled, but it is less suitable when the customer may ask different factual questions that need retrieval from knowledge or business systems. Cisco Webex AI Agent Studio distinguishes autonomous AI agents for more flexible customer interactions based on configured knowledge, tools, and fulfillment behavior. An autonomous AI agent can interpret the request, use the appropriate knowledge or lookup path, and respond consistently without waiting for a human. That makes it the best fit for this use case. Reference: Cisco Help, Webex AI Agent Studio Administration guide; Use AI agents for customer interactions.


NEW QUESTION # 80
A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

Answer: D

Explanation:
Screen pop integrations frequently rely on browser-based events or new windows. Modern browsers often block automatic pop-ups unless explicitly permitted. Intermittent failures commonly result from inconsistent browser security behavior or user permissions. SIP signaling, codec selection, and SRTP do not directly control CRM screen pop operations.


NEW QUESTION # 81
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

Answer: A,E

Explanation:
Webex Calling Local Gateway supports certificate-based trunks and registration-based trunks.
These trunking models define how the Local Gateway authenticates and establishes SIP connectivity with Webex Calling.


NEW QUESTION # 82
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

Answer: C

Explanation:
WhatsApp and SMS interactions require the agent to have the premium license for digital channel handling. Without the premium license, the agent can handle supported channels such as voice and chat but cannot receive WhatsApp or SMS interactions.


NEW QUESTION # 83
......

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